1. Information We Collect
We may collect the following personal data:
Personal Information
- Full name
- Email address
- Phone number (if provided)
- Billing and shipping address
Order Information
- Products purchased
- Order history
- Transaction status (processed securely via payment providers)
Technical Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
2. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Provide customer support
- Send order confirmations and updates
- Improve our website and services
- Prevent fraud and ensure website security
- Analyse website performance and usage
3. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity – to fulfil your order
- Legal obligation – for tax and accounting purposes
- Legitimate interests – improving services and preventing fraud
- Consent – for marketing communications (when enabled in the future)
4. Payments
All payments are processed securely by trusted third-party providers, including:
- Stripe
- Klarna
- Credit and debit card processors
We do not store or have access to your full payment card details.
5. Cookies and Analytics
We use cookies to:
- Enable essential website functions (cart, checkout, login)
- Improve user experience
- Analyse website performance (e.g. Google Analytics)
We currently use analytics tools in a limited capacity, with potential future expansion.
You can control or disable cookies through your browser settings at any time.
6. Data Sharing
We only share your data with trusted third parties required to operate our business, including:
- WooCommerce (store platform)
- Payment providers (Stripe, Klarna, etc.)
- Delivery services (e.g. Royal Mail or courier partners)
- Hosting providers
- Analytics providers (e.g. Google Analytics)
We do not sell or trade your personal data.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil orders
- Comply with legal and tax obligations (typically 6–7 years in the UK)
- Resolve disputes or support customer service needs
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent (for marketing when enabled)
- Request a copy of your data
To exercise any of these rights, contact us at: sales@timestrapco.co.uk
9. Data Security
We take appropriate security measures to protect your personal data, including:
- SSL encryption
- Secure hosting
- Access controls
- Regular system updates
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact:
TimeStrapCo Ltd
Email: sales@timestrapco.co.uk
Phone: 07468611866
Address: 82 Union Street, Glasgow, G1 3QS