Last updated: 28..4.2026
At TimeStrapCo Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it in accordance with the policy below.
1. Returns Eligibility
You may request a return if:
- The item is unused and in its original condition
- The item is returned in its original packaging
- The return request is made within 14 days of receiving your order
Items that are worn, damaged, or altered may not be eligible for return.
2. Return Process
To start a return, please contact us at:
sales@timestrapco.co.uk
or
07468611866
Please include:
- Your order number (TSCIV___)
- The item(s) you wish to return
- The reason for return
We will provide return instructions once your request is approved.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked shipping service, as we are not responsible for lost returns
- Return shipping fees are non-refundable
4. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account (depending on your bank or payment provider)
5. Faulty or Incorrect Items
If you receive a faulty or incorrect item:
- Contact us immediately at sales@timestrapco.co.uk or 07468611866
- We will arrange a replacement, repair, or full refund where appropriate
- Return shipping costs will be covered by us in these cases
6. Non-Returnable Items
The following items cannot be returned:
- Items that have been worn or used
- Items not in original condition or packaging
- Items returned after the 14-day return window
7. Exchanges
We currently offer exchanges depending on stock availability. If you wish to exchange an item, please contact us and we will assist you.
8. Refund Delays
If you have not received your refund:
- Check your bank account again
- Contact your payment provider (Stripe/Klarna/etc.)
- Then contact us if the issue persists
9. Contact Us
If you have any questions about returns or refunds, please contact:
Timestrapco Ltd
Email: sales@timestrapco.co.uk
Phone: 07468611866
Address: 82 Union Street, Glasgow, G1 3QS