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terms and conditions
Last Updated: 17.02.2025
1. Introduction
Welcome to Timestrapco. These Terms and Conditions govern the buying, selling, and trading of watches through our platform, including our website timestrapco.co.uk, social media, and in-person transactions. By engaging with our services, you agree to these Terms and Conditions.
2. Eligibility
You must be at least 18 years old to buy, sell, or trade a watch with us.
By using our services, you confirm that you have the legal right to enter into a binding contract.
3. Selling or Trading Watches to Us
You must have full ownership of the watch and confirm it is authentic and free from financial obligations, disputes, or theft.
We reserve the right to request proof of purchase, service history, or additional
documentation.
After an initial valuation, we may adjust our offer following a physical inspection. Any revised offer must be accepted before proceeding.
If a watch is found to be counterfeit or misrepresented, we reserve the right to refuse purchase and may take legal action.
4. Buying Watches from Us
All watches sold by us are authentic and, where applicable, come with relevant documentation (e.g., original box, papers, service records).
Prices are subject to change and are confirmed at checkout.
We make every effort to describe watches accurately, but minor discrepancies in condition
may occur. (Please look over the photos closely as they make up part of the description of our watches)
5. Payment Terms
Payments for purchases must be made via bank transfer, debit/credit card, PayPal, or cash. Payments for watches sold to us will be made via bank transfer (or cash if local and your preferred method) within 24 hours after the watch passes inspection.
6. Returns & Refunds
Pre-owned watches: We offer a 30 return policy if the watch is significantly not as described. The watch must be returned in the same condition and original packaging as supplied to you, and with all included accessories.
Custom or modified watches are non-refundable.
Refunds are processed within 3 – 4 business days after receiving the returned item.
7. WARRANTY TERMS & CONDITIONS
12-Month Manufacturer’s Warranty
7a. Warranty Coverage
This warranty provides coverage for a period of 12 months from the date of purchase and applies only to the original purchaser of the watch.
The warranty covers manufacturer defects, including but not limited to:
Faults relating to the movement
Defects in materials or workmanship
Manufacturing issues that affect the normal functioning of the watch
If a defect occurs within the warranty period, we will, at our discretion:
Repair the watch, or
Replace the defective component, or
Replace the watch with an identical or equivalent model
7b. What Is Not Covered
This warranty does not cover:
Accidental damage (e.g., drops, impacts, crushing)
Wear and tear from normal use (e.g., scratches, fading, strap deterioration)
Damage caused by misuse, negligence, or failure to follow care instructions
Water damage resulting from improper use or exceeding the watch’s water-resistance rating
Unauthorised repairs or modifications carried out by anyone other than us or an approved service centre
Damage resulting from exposure to chemicals, extreme temperatures, magnets, or improper storage
7c. Warranty Claim Process
To make a warranty claim, the customer must:
Contact us with a description of the issue
Provide proof of purchase (receipt, order confirmation, or invoice)
Return the watch for inspection, if requested
The customer is responsible for safely packaging and shipping the watch to us. After inspection, we will confirm whether the issue is covered under warranty.
7d. Exclusions and Limitations
The warranty is non-transferable and applies only to the original purchaser.
The warranty does not cover any indirect, incidental, or consequential damages.
Cosmetic imperfections that do not affect the functionality of the watch are not considered manufacturing defects.
7e. Warranty Void
This warranty becomes void if:
The watch has been opened, tampered with, or repaired by an unauthorised third party
The serial number or original markings have been removed or altered
7f. Your Statutory Rights
These terms do not affect your statutory rights under applicable consumer laws, which may provide additional protections beyond this warranty.
7g. Liability & Disclaimer
We are not responsible for loss, damage, or theft of items before they are officially received by
us.
We do not accept liability for indirect or consequential damages arising from a watch sale or purchase.
9. Privacy & Data Protection
We comply with UK GDPR and will only use your personal information in accordance with our Privacy Policy.
We do not share your details with third parties except as necessary to complete a transaction (e.g., payment processing, shipping).
10. Governing Law & Dispute Resolution
These terms are governed by UK law. Any disputes will be resolved through arbitration or the UK courts.
11. Contact Information
For any questions, contact us at:
Email: Aidan@timestrapco.co.uk
Phone: 07468611866
